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Reviews
Bait and switch
1
By jamesmahony
Whenever you log onto buy tickets, it always gives you the credit card offer to upgrade and give you miles and statement credits but then Delta says it’s American Express. It supposed to do that and then American Express says it’s Delta so it’s a classic bait and switch and delta just has the dev’s put the Amex deal in there and it’s not real POID K6ON:9916
pay for tickets and baggage with miles
1
By Alex Spir
I tried to purchase a ticket and baggage with miles, but it turned out to be far from easy. After spending a whole hour navigating the app, I somehow managed to buy the ticket. However, I couldn’t buy the baggage right away; it can only be purchased 24 hours before the flight during check-in. Three weeks later, the check-in day finally arrived, and a new problem surfaced. It was impossible to pay for the baggage with miles, as the app displayed an error. However, paying with money worked just fine. After an hour of speaking with a support agent and trying to pay with miles, nothing worked. The agent and I tried both the app and the website, but nothing helped. It feels like everything at this company is designed to make you spend money. So what’s the point of having miles if you can’t use them? The support agent said my last chance to pay with miles would be at the airport kiosk. And there, the same issue happened! The system wouldn’t work! In the end, I had to pay with money.
No terminal or gate information
1
By Rihodge
Check in and boarding pass have no gate or boarding times. I thought it was just one time but no. Just gives you a QR code for boarding. Otherwise it’s pretty much like all the other buggy airline apps. Go to the counter!
Flight change
3
By RichmondJuls
Flying back from Japan on United thru LAX I was concerned with the connection time to my Delta flight back to Richmond. I called to check and I was told 1:45 minutes was sufficient. I arrived at the LAX Delta terminal at 1:45 and the flight at 2:36 was boarding. I was disappointed that being in the terminal 51 minutes before the scheduled departure wasn’t sufficient to get on the flight because I “had to check my large bag”. Had to reschedule a flight that was 8 hours later. Don’t understand since they often check carry on bags right at the boarding gate why I couldn’t have gone directly to the gate. First time in 30 years I’ve been disappointed with Delta. At least they did not charge me for the change to an economy non changeable ticket.
Worthless
1
By L337h4k3rlulz
Doesn’t even let you check in, going to have to get to my flight even earlier now.
New update is causing app to crash
1
By Mari918
I updated my app today and the new update continues to give me an error saying that my device’s memory is too low to continue to search for flights—my device’s memory is not low.
Never works
1
By Stephenp890
App always has an error when trying to check out. Always makes me contact customer service to book on my behalf. Also prices change based on whether I try and use ecredits.
Inaccurate.
1
By MN Words
Is this an app issue or Delta issue? When delayed, app doesn’t ever show the correct time or the time of actual departure. For any upgrades, new seat assignments never get pushed to the app unless you close the app and reopen it. Frustrating.
Technical issues
3
By Jesseo8
The application doesn’t show updates to seating or correctly represent your seating. I got upgraded to a first class seat which shows the correct seat number but still says comfort plus.
Widgets still don’t work consistently
1
By gamer1408
Never have worked properly. Occasionally they’ll work and display my trip, but then disappear after you tap on it. You should hire the people that wrote the United app, it’s very good. I’ve never used an app before that didn’t have working widgets.